Section 1 — Introduction

Route Wings (together “we”, “our”, or “us”) respects your concerns about privacy and values the trust and confidence you place in us. This Privacy Policy (referred to as the “Policy”) applies to personal data we process about consumers and job applicants, including in connection with our websites and mobile applications (collectively, “Online Services”) and the various ways in which you communicate with us. If you plan to enroll as a member in the Route Wings Guest Rewards program, please read this Policy and also carefully read Section 9 of this Policy, which provides additional information related to the personal data that you provide to us to become a member in the Route Wings Guest Rewards program. This Policy describes: The responsible entity for the processing of your personal data (Section 2). What personal data we obtain (Section 3). How we use the personal data (Section 4). With whom your personal data is shared (Section 5). What data security measures we implement (Section 6). The rights and choices available to you regarding your personal data (Section 7). What special privacy practices and rules are in place regarding the Route Wings Guest Rewards program (Section 8). Information about children’s data (Section 9). Information about third-party websites and features (Section 10). How you can contact us regarding this Policy and our privacy practices (Section 11). Information for users in the EU/EEA/UK (Section 12). Information for California residents (Section 13).

A Note About Changes to This Policy

We may update this Policy from time to time in order to reflect certain changes in our practices or legal requirements. We will indicate at the top of the Policy when it was most recently updated. You should periodically check this Policy for updates. In case of substantial changes to this Policy, we will inform you by posting a notice on our website or as otherwise required by applicable law.

Section 2 — Responsible Entity Processing Your Personal Data

National Railroad Passenger Corporation (Route Wings), 1 Massachusetts Avenue, N.W., Washington, DC 20001, USA is responsible for processing your personal data. You can find our contact information in Section 7 below.

Section 3 — Information We Obtain

The types of personal data we obtain include:

• Name
• Contact information, including:
• postal addresses (such as home, work and billing)
• zip code
• telephone number
• email address
• Professional information, including:
• job title
• company name
• Identification information, including:
• government-issued identification numbers such as national ID card number
• passport number
• driver's license number
• Personal characteristics, including:
• date of birth
• gender
• photos
• Route Wings Guest Rewards account information, including:
• username and password
• account preferences
• Route Wings Guest Rewards membership number
• account status
• loyalty points and redemption awards and other account details
• Travel and reservation information, including:
• departure and arrival points
• dates of travel
• train number
• accommodations
• names and number of travelers in your party
• fares
• purpose for trip
• trip insurance information
• employee passrider information
• Rail Passengers Association (RPA) membership numbers
• Payment information, such as:
• payment card information (credit card type, number, expiration date, and security ID)
• e-wallet or digital payment information (such as Apple Pay)
• Other information regarding your purchases and orders, such as:
• gift card information
• discount types and promotional codes used
• Social media information (including your social media handle)
• Information regarding your preferences, such as:
• ticket pick-up/delivery options
• accommodation preferences (for example, in case of disability)
• your direct marketing choices (such as whether you want to receive offers by email or postal mail)
• Job application information (including:
• resume
• any additional application information provided to us, such as employment history and education)
• Any other information you submit through our Online Services or other communications with us, such as through forms, surveys, registration pages, portals, emails and telephone calls

While the personal data you choose to provide is voluntary, providing certain personal data may be necessary to offer you the relevant product or service. If you choose not to provide certain information, this may affect our ability to provide you with certain products or services.

Personal data we collect through automated means

When you use our Online Services or open our emails, we may obtain certain information by automated means, such as cookies, web server logs, web beacons (including pixels and tags), and other technologies. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track, understand and analyze how you use and interact with our Online Services; (3) personalize your experience with our Online Services, including providing you advertising and content based on your interests and location; (4) measure the usability of our Online Services and the effectiveness of our communications; and (5) otherwise protect, manage and enhance our products and services, and help ensure they are working properly.

Changes & Refunds

Ticket Changes

Route Wings is waiving all change fees for any reservations made with Saver Fares by December 31, 2024, including reservations booked with points. A fare difference may apply for itinerary changes. Cancellation fees may still apply depending on the type of fare purchased. The change fee waiver does not apply to a previously purchased fare rebooked for the same train, date and origin/destination to a lower fare. Rules that apply to Reward Tickets redeemed using Route Wings Guest Rewards points are not affected by this waiver. The removal of some restrictions on Multi-Ride tickets on the Northeast Corridor is also extended through December 31, 2024.